Question 1

Do you round up charges on the Pod per Hour arrangement?

Accepted Answer

Never. You are charged down to the minute — no rounding up. If you use 10 minutes, that’s all you pay for. If you use 4 hours and 15 minutes, you are billed for exactly that time. You only pay for the amount of time you’ve used, nothing more.

Question 2

Which plan is best for me?

Accepted Answer

Every client is unique – give us a call and let’s discuss your needs.

Question 3

How many people are in my Pod?

Accepted Answer

However many or few you need at any given time. It’s a “how long’s the piece of string?” scenario. We’ll never push another person into your Pod if they don’t need to be there, just like we’ll never remove someone from your Pod if your business requires their expertise. Many of our clients are able to have their business needs met with three-to-five people in their Pod.

Question 4

Can I have more than one of the same specialists in my Pod?

Accepted Answer

Yes, for example, your Pod might just be three Bookkeepers if that’s what you need.

Question 5

Are your offshore accountants competent and of a high calibre?

Accepted Answer

Yes, absolutely. We take great care in hiring top-tier, senior talent. Many of our hires have either lived in Australia or have worked for leading firms like KPMG. You’ll have a highly experienced senior accountant managing a team of skilled specialists. There’s virtually nothing they can’t handle.

Question 6

Will I be able to communicate with them effectively and efficiently? What is their realistic level of spoken and written English?

Accepted Answer

Your single point of contact is a Senior Accountant, and possesses a high level of English proficiency, both spoken and written) . They are fluent in the technical accounting language used in Australia, but they may have accents that take some getting used to. To ease communication during the onboarding process, we emphasise a couple of 3-way Zoom calls initially with Matt (based in Melbourne). Once a solid working relationship is established, email/Messenger/Teams communication becomes the norm. Just as you do with your local staff.

Question 7

How easy is it to manage staff remotely?

Accepted Answer

Managing staff remotely is made simple by our Pod model. No matter how large your team in India grows, you will only ever need to manage one Senior Accountant . This senior accountant will then oversee the rest of your team, ensuring smooth operations within the Pod.

Question 8

What’s the difference between an Indian offshore worker and someone from the Philippines, Vietnam, or elsewhere?

Accepted Answer

From our experience, we have found our professionals to excel in mathematical and technical skills, often surpassing the expectations of our clients. Additionally, our employees tend to remain with good employers for longer periods, which leads to greater stability for your practice.

Question 9

Will my team work on Australian or Indian time?

Accepted Answer

We’ve found that having each Pod work on Indian time works best for most of our clients. This allows you to have a quiet morning to focus, while your team works in the evening Australian time. By the next morning, all work will be ready for your review.

Question 10

Will my clients’ data really be safe?

Accepted Answer

Our offshore office environment is highly secure. We enforce strict policies and have no printers, no USB ports on any of the computers, all passwords are encrypted and not visible to any employees and there are absolutely no mobile phones in the office during work hours. Our firewalls block access to social media. Employees also have no printing capabilities as there are no printers , ensuring that client data remains secure and private at all times.

Question 11

What services will and won’t my offshore team be able to deliver?

Accepted Answer

Your Pod can handle all accounting services, including all Australian tax returns, BAS, Payroll, Payroll tax, Workcover, audits, and SMSF. They are fully equipped to execute any related accounting tasks you require. So, there’s nothing they can’t do. For many clients they do all the communication with the ATO – both by voice and portal messages.

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